Currently our website only supports a single address for shipping, if you require orders to multiple addresses you will need to place separate orders for each.

Unfortunately no, we operate from a converted space at home. You can however, make your order via our website and select “collect directly from us” in the shipping area. We will then email you with our address and arrange a convenient time for you to collect. We also attend regular Farmers Markets and Food Fairs, dates can be found in the drop down section on our website.

We aim to process the order the same day we receive it, ready to post the next day. If for whatever reason there will be a delay, we will contact you via email. We only use 24 hour tracked, but please allow two working days for delivery.

Once Royal Mail has your order, you will receive an automated email from them with your tracking number (please check spam folders).

If you don’t receive it, contact us and we can email your number to you.

All of our bonbons will be marked with a best before date of 4 weeks after production, although they last for some time after that, it is our hope that they are consumed at their very best.

We try not to compromise on the flavour of the chocolates by using fresh ingredients and not adding too many sugars and preservatives to extend the shelf life as this can affect the flavour and texture of the fillings.

Your chocolates will arrive in a card box that will protect them from direct sunlight, but any sunlight or heat source should be avoided unless you want to eat your chocolates with a spoon. Find a cool, dark and dry place in your home to store them, between 16c and 21c is a perfect storage temperature, if temperatures exceed 25c then you could run into problems.

You can store them in the fridge, but it is not recommended as the product may absorb strong odours and they may lose its shine and appeal. They are prone to collecting condensation when moved from a cold environment to a warm one, but if you like cold chocolate go for it.

The allergens are clearly marked in bold for each flavour on our website, and on the base of the box there will be a full list of ingredients and allergens. If you would like to customise your box to avoid any allergens, you can do so in the custom box section.

Please bear in mind that we work in a small facility that handles milk, nuts, nut products, gluten and soya, and as a result we can not 100% guarantee that the products are free from these ingredients.

As many as you like! There is no limit to how many you can order, but for large quantity orders such as special events or celebrations we do ask that you contact us in advance so we can fulfil your request.

If you have a special request for an event you are planning or would like something more specific then do contact us at info@woodrowchocolates.com and we will try our best to make your vision a reality.

Although the boxes do fit through some letter boxes, we have found that this is not always the case.